American Express Employees Boosted Card Sales By Misleading, Coercing Business Owners: Report


The American Express Company (NYSE: AXP) employees used illegal tactics on small business owners to boost card sales, the Wall Street Journal reported Sunday.

What Happened

The salesperson gave false information about the associated annual fees and rewards to the clients to get them to sign up for the cards, according to the Journal. The employees also checked credit card reports without the client's consent.

Ohio-based Bryan Daughtry, an owner of a disaster-cleanup company, told the Journal that an AmEx saleswoman checked his credit score in front of him, even as he expressed his apprehension.

Daughtry's application was approved, and he received a $250 as an annual fee …

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