Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success


Blue Ocean, a world leader in customer care solutions, was named
a Finalist today in the “Customer Service Success – Technology
Industries” category in the 14th annual Stevie® Awards for Sales
& Customer Service. The Gold, Silver, and Bronze Stevie
placements from among the Finalists will be revealed during a gala
banquet on Friday, February 28 at Caesars Palace in Las Vegas,

The awards are presented by the Stevie® Awards, which organizes
several of the world’s leading business awards shows, including
the prestigious International Business Awards® and the Stevie
Awards for Great Employers.

More than 2,600 nominations from organizations of all sizes and
in virtually every industry, in 48 nations, were evaluated in this
year’s competition. Finalists were determined by the average
scores of more than 180 professionals worldwide, working in seven
specialized judging committees.

Blue Ocean’s Stevie Award entry highlighted the incredible
success they have achieved in supporting consumers with security
and antivirus products from a leading security software company.
Their success includes a 95% customer satisfaction score for their
T2 team for 12 months straight – plus an impressive 40% response
rate to those post-contact CSAT surveys. These hard numbers are
backed up by anecdotal evidence, from written customer kudos, such
as one calling out an agent as a “legend.”

“We’re thrilled with this international recognition for
excellence in high-touch technical support,” comments Andrew
O’Brien, President and COO of Blue Ocean. “Our solutions, and
our teams, are founded on the relentless pursuit of customer
satisfaction. Our consumer cyber security team is a perfect
example. These frontline agents are knocking it out of the park for
our client every day delivering exceptional service that builds
brand loyalty.”

This is Blue Ocean’s third time being recognized by the Stevie
Awards. The company received a Bronze Stevie in 2017 and a Silver
Stevie in 2019 in the “Customer Service Team of the Year –
Recovery Situation” category.

Maggie Gallagher, president of the Stevie Awards, commented,
“Every Finalist nominee should be proud of the work they did over
the past 18 months to be recognized by the judges.  They should
also be proud of how well they effectively communicated those
achievements to the judges.  We look forward to recognizing them
all with Gold Stevie Award trophies and Silver and Bronze Stevie
medals in Las Vegas on February 28.”

Details about the Stevie Awards for Sales & Customer Service
and the list of Finalists in all categories are available at

About Blue Ocean

Blue Ocean is an award-winning provider of innovative customer
care solutions. They are creators of practical solutions to real
problems that enhance the relationships clients have with their
customers. Headquartered in Atlantic Canada, the company has been
supporting brands that are leaders in their categories from
education to insurance, from CPG to technology since 1994.

About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East Stevie
Awards, The American Business Awards®, The International Business
Awards®, the Stevie Awards for Great Employers, the Stevie Awards
for Women in Business, and the Stevie Awards for Sales &
Customer Service. Stevie Awards competitions receive more than
12,000 nominations each year from organizations in more than 70
nations. Honoring organizations of all types and sizes and the
people behind them, the Stevies recognize outstanding performances
in the workplace worldwide. Learn more about the Stevie Awards


The post
Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer
Service Success
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