When you consider all of the different people who work in an office and their different backgrounds, it is not surprising when some of them don’t get along. However, they need to remember that they are all part of the same team. You need to be able to quickly and efficiently resolve conflicts that come up between people so that you can run your business and keep everyone employed.
Fortunately, there are companies that offer workplace conflict resolution training. You can have a trainer come to your office or get classes online. The best companies will offer either a series of classes or a day-long seminar. Some training companies will even custom tailor training classes just for your company. You will learn a few basic things in a workplace conflict resolution training class.
What is Training Like?
Training programs will differ from company to company. However, there are some basic steps you can expect when taking a conflict management course.
Overview of Conflict Psychology
Essentially, conflict occurs when two or more attitudes towards a certain action are at odds with each other. A person may have internal conflict, or they may have a conflict with another individual or a group of individuals.
Peace psychology emerged in the early 20th century. It was originally devised to understand civil war and war between countries. Conflict resolution was one of the eventual offshoots of peace psychology.
Conflict resolution is the reduction of friction that arises between individuals, groups, or individuals and a group. This is done by using various strategies.
Identifying Early Signs of Conflict
One of the first things you will learn in conflict resolution is identifying problems before they get worse. You will learn how to read body language and understand certain behaviors.
If a very outspoken person becomes quiet, they may be having a conflict with somebody in the office. They may make subtly insulting comments or start missing work. Cliques can start to develop in an office when one or more people has a problem with the way things are being run.
Improving Communication Skills
Your trainer will guide you through several hypothetical conflicts and advise you on the best ways to talk to people who are in conflict with each other. The training will show you how to improve your listening skills and make you mindful of your body language. Participants in the training will be taught to avoid triggering languages and what should be put in an email.
Read Also: Simple Ways to Build Your Team and Avoid Conflicts
Better Listening Skills
Our opinions are based not only on knowledge but also on our life experiences, upbringing, and the culture we were raised in, which is why listening to two sides of a conflict can be challenging. If you are in a management position, it is important to listen to all sides objectively.
Conflict management training can teach you to visualize what the other person is actually saying. It can teach you to empathize with the person who is speaking as well.
According to Pollackpeacebuilding.com, mediation is one of the most important jobs you have in conflict resolution. It happens between coworkers, but also between workers and clients of the company. Good mediation skills can help your team be more productive and can also help to avoid lawsuits.
Although it is an extra expense, conflict resolution training is always worth the investment in the long run. A team that listens to and respects each other will make more money for your company because they will have a more productive work environment.
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